Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Click here to watch a brief video about your rights


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality CARQUEST Auto Parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as CARQUEST Auto Parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by CARQUEST meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.




What Our Customers Are Saying

Five Star Service.


-Ronald V.

These guys are honest and very good at what they do. If you want your vehicle's problems diagnosed and repaired correctly Baucom's is definitely a great choice.


-Derrick J.

He's respectful . He won't do any unnecessary work and he keeps you updated on the progress. He does great work.


-Tony D.

Great service!


-Barry B.

5 Stars!


-Antonio P.

Every review of this place was pretty accurate. Quite satisfied.


-Dee J.

Fair prices, honest, professional .... I haven't had to take my car back because of something not being done properly or to question a suspicious malfunction after a job was completed.


-Stephanie B.T.

They are honest and fast! Lennie is down to earth and wouldn't take my car anywhere else!!!


-Angela H.

I would HIGHLY recommend Baucom's . Lennie and John treat you like family and always take care of the problem. They are honest and fair, best prices, too. This is my shop for life. You can't do better than this.


-Paige T.

I love going to Baucoms becuase the owner is always honest about repairs and will give you an estimate. He will even look over your car and tell you which parts may be going bad or what you will need to replace in the next couple of months or year. He would also give me advice on where to go if he couldn't repair my car in his shop. It is very refreshing to go to a car shop and not be scammed. I will go there again and again.


-Anonymous

Lenny Baucom is a fair and honest person. His place has been fixing my cars for over 4 years now and he gives you great service with a fair price.


-Andy S.

Lenny is a very good mechanic and has serviced many of our vehicles over the last several years. He has fair prices and only does what needs to be fixed. Highly recommended!


-David R.
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  • Call Us For Service: 757-397-5911