Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

Five Star Service.


-Ronald V.

These guys are honest and very good at what they do. If you want your vehicle's problems diagnosed and repaired correctly Baucom's is definitely a great choice.


-Derrick J.

He's respectful . He won't do any unnecessary work and he keeps you updated on the progress. He does great work.


-Tony D.

Great service!


-Barry B.

5 Stars!


-Antonio P.

Every review of this place was pretty accurate. Quite satisfied.


-Dee J.

Fair prices, honest, professional .... I haven't had to take my car back because of something not being done properly or to question a suspicious malfunction after a job was completed.


-Stephanie B.T.

They are honest and fast! Lennie is down to earth and wouldn't take my car anywhere else!!!


-Angela H.

I would HIGHLY recommend Baucom's . Lennie and John treat you like family and always take care of the problem. They are honest and fair, best prices, too. This is my shop for life. You can't do better than this.


-Paige T.

I love going to Baucoms becuase the owner is always honest about repairs and will give you an estimate. He will even look over your car and tell you which parts may be going bad or what you will need to replace in the next couple of months or year. He would also give me advice on where to go if he couldn't repair my car in his shop. It is very refreshing to go to a car shop and not be scammed. I will go there again and again.


-Anonymous

Lenny Baucom is a fair and honest person. His place has been fixing my cars for over 4 years now and he gives you great service with a fair price.


-Andy S.

Lenny is a very good mechanic and has serviced many of our vehicles over the last several years. He has fair prices and only does what needs to be fixed. Highly recommended!


-David R.
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  • Call Us For Service: 757-397-5911